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Last updated: 4/12/26
1. Terms & Conditions
Who we are
GEMDROP LTD Company Number 17076880 (“GemDrop”, “we”, “us”) is a UK-based seller of lab-grown gemstones.
Contact: support@gemdrop.io
Registered address: Gemdrop, 167-169 Great Portland Street, 5th Floor, London, W1W 5PF
Products
We sell lab-grown (synthetic) gemstones. We do not sell mined gems.
All descriptions are provided in good faith
Each gemstone is identified using gemological testing methods
Natural origin is not implied unless explicitly stated
Orders & Payment
Orders are confirmed once payment is received
Prices are shown in [GBP] unless stated otherwise
We reserve the right to cancel orders (e.g. stock errors, pricing mistakes)
Delivery
Delivery times are estimates, not guarantees
Risk transfers to you once the item is delivered
You are responsible for providing a correct delivery address
Returns
You have the right to return items within 14 days of delivery (see Returns Policy).
Lifetime Warranty
Every GemDrop gemstone is guaranteed for life against:
misidentification
material inconsistency
If a gemstone is found not to match its stated identity, we will:
refund, replace, or resolve the issue
This guarantee:
applies to authenticity only
does not cover damage, wear, loss, or third-party alterations
Limitation of Liability
To the fullest extent permitted by law:
We are not liable for indirect or consequential losses
Our total liability is limited to the purchase price of the item
Nothing in these terms limits your legal rights under UK law.
Governing Law
These terms are governed by the laws of Scotland / United Kingdom.
2. Privacy Policy
What we collect. We may collect:
name
email address
delivery address
order details
basic technical data (e.g. IP address)
How we use your data
We use your data to:
process orders
deliver products
provide customer support
improve our services
We do not sell your data.
Legal basis (UK GDPR)
We process data based on:
contract (to fulfil your order)
legitimate interest (to run and improve our business)
legal obligation (where required)
Data storage
Data is stored securely
We retain data only as long as necessary for business or legal purposes
Third parties
We may share data with:
payment providers (e.g. Stripe, PayPal)
delivery services (e.g. Royal Mail)
Only as required to complete your order.
Your rights
You have the right to:
access your data
request correction or deletion
object to processing
To exercise your rights, contact us at: support@gemdrop.io
3. Cookies
We use minimal cookies to:
ensure the website functions correctly
understand basic usage (if analytics enabled)
We do not use invasive tracking or sell behavioural data.
You can control cookies via your browser settings.
We aim to operate with transparency, scientific integrity, and fairness in every transaction.
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